Marazzito Ranch merchandise

Return Policy

Effective September 10, 2026

Merchandise returns are accepted only when an item arrives defective, damaged, or different from the item ordered. We do not accept returns for sizing, fit, color preference, change of mind, or buyer’s remorse.

Report a problem

Inspect your order when it arrives. If an item is defective, damaged in transit, or incorrect, contact Marazzito Ranch within seven calendar days of delivery.

Please provide:

• Your name and Shopify order number
• A description of the defect, damage, or incorrect item
• Clear photographs of the item and, when relevant, the shipping packaging

Return authorization

Do not mail merchandise back without contacting us first. If the claim is approved, we will provide return or replacement instructions. Items returned without prior authorization may not be accepted.

Approved remedies

For an approved claim, Marazzito Ranch will provide an appropriate replacement or refund. Original shipping charges are refundable only when the order arrived defective, damaged, or incorrect. Refund timing may depend on the customer’s bank or payment provider.

Items that are not eligible

• Items that do not fit or are no longer wanted
• Normal wear, misuse, neglect, alteration, or damage occurring after delivery
• Minor screen-to-product color differences that are not a manufacturing defect
• Claims submitted more than seven calendar days after delivery

Scope

This policy applies only to merchandise and apparel purchases. It does not apply to livestock, breeding services, deposits, transport arrangements, or other ranch transactions. Nothing in this policy limits rights that cannot legally be waived under applicable law.